MindGeek is probably the largest, privately held company in our industry developing unparalleled technologies for high traffic, high volume online properties. Our exceptional team consist of experts in every functional area of business and they are the key to our position as leaders in content delivery. We strive to innovate on a daily basis to ensure we continue to grow and create new revenue opportunities and cutting edge technology. If you are passionate about taking your career to the next level, then join the MindGeek team and be a part of something big.
Position Purpose:
The Chargeback Dispute Specialist is responsible for reviewing and disputing chargebacks while ensuring the legitimacy of customer accounts and providing evidence according to the Mastercard & Visa resolution requirements. This means utilizing different bank systems, assessing the risk associated to an account, and providing/uploading necessary documentation in order to dispute an invalid chargeback. The specialist will also be tasked with tracking escalated cases and keeping note of their outcomes.
Position Responsibilities:
Responsible for reviewing and disputing chargeback claims and providing the necessary evidence to prove legitimacy of an account.
Utilizing various bank systems to download necessary reports and upload dispute responses
Provide a high standard of professionalism when communicating with banks in order to escalate chargeback disputes
Documenting and following up on chargeback disputes after full investigation.
Maintaining procedure manual with specific steps and protocols per banking relationship.
Experience/Knowledge Required:
Experience in ecommerce is an asset
Proficiency in MS Word, Excel, and Outlook are assets
Excellent analytical and critical thinking to enable independent research and risk assessments.
Strong organization skills in order to document and track all submitted dispute cases
Ability to be detail oriented throughout repetitive tasks and a fast-learner are key attributes to succeed in this position.
Previous research, troubleshooting, or investigation experience
Excellent written communication skills (English)
Ability to draft high quality written products that are comprehensive, accurate and tailored to the audience.
Ability to handle confidential information in a professional manner (PCI compliant knowledge is an asset)
Understanding of transaction settlement process is an asset
Benefits we’re offering you:
Attractive salary aligned with your skills and experience
Annual salary increases
Bonuses twice a year
Private health insurance
Fitness Allowance
Daily Breakfast
Company and Team outings
……and many more
Want to be part of our Team?
APPLY TODAY at
Please note: All information provided will be treated confidentially.
All candidates should be eligible to work in the Cyprus Republic.
We thank all candidates for their interest; however only those under consideration will be contacted.
We look forward hearing from you!
MINDGEEK IS AN EQUAL OPPORTUNITY EMPLOYER
