Call Center Agent
Location: Athens, Greece (Office based)
Work Setup: Part time (20 hours/week)
THE JOB
The call center agent answers incoming calls from customers to complete orders/selling tickets, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Satisfying customers' needs and at the same time maintaining the good reputation of the company are the major call center agent’s responsibilities.
WHAT YOU WILL BE DOING
Managing large amounts of inbound calls in a timely manner
Following call center “scripts” when handling different topics
Handling customer inquiries both by telephone and email
Responding in writing to requests from help desk (Zendesk) & social media
Researching required information using available resources (websites, manuals etc.) etc.
Managing and resolving customer complaints
Providing customers with information
Entering new customer data into system
Updating existing customer data in order to maintain call center (Call Center) database
Processing orders
Identifying and promoting priority issues to the Account Management team
Routing calls to appropriate resource
Following up customer calls where is necessary
Documenting all call information according to standard operating procedures
Other tasks as may be directed by the Line Manager or Supervisor
WHAT YOU NEED TO KNOW (OR TECHNICAL REQUIREMENTS)
2 years’ experience on Call Center
Deep knowledge of Ticketmaster (TicketHour) technology to enable support customers
Proficient in MS Office products and call center (Call Center) equipment/software programs
Strong attention to detail
Flexibility and adaptability as you will be dealing every day with different personalities
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Problem Solving
Bachelor's degree in Customer Service or a related field (desired)
YOU (BEHAVIOURAL REQUIREMENTS AND LINK TO TICKETMASTER PRINCIPLES)
Outstanding verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effective
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
