NetU is a leading IT solutions
and services organization in the Eastern Mediterranean region with offices in
Cyprus and Greece. Since our founding in 1991, we have consistently been
selected by medium and large organizations to be their IT business partner. By
designing solutions to seamlessly integrate business processes and technology,
we empower our customers to digitally transform and achieve their corporate
objectives; whether investing for the first time, upgrading or optimizing
existing systems. Our strong business relationships with market leaders enables
us to recommend and deliver holistic solutions. With a prestigious customer list and projects
in more than 40 countries worldwide, NetU is recognised in Cyprus as a leading
Systems Integrator. We
strongly believe that our success, is due to our passionate people, our
dedication to our clients and our collaborative and caring corporate culture.
It is an exciting time for us, as we are growing our team across all of our
core departments.
JOB
RESPONSIBILITIES
We are
looking for a Help Desk Consultant to join our centralised User Help Desk team
for one of our key government projects. You will be providing first level
support to all system users over the phone, troubleshooting problems and
advising on the appropriate action. Responsibilities include:
- Log all help desk interactions on case management system
- Respond to requests for technical assistance
- Diagnose and resolve standard tier 1 issues e.g. user
permissions/access, password reset, system navigation
- Advise user on appropriate action
- Conduct initial analysis of all reported system issues
- Follow standard help desk procedures
- Identify and escalate situations requiring urgent attention (e.g.
partial/full system down, major functionalities malfunction, UI
malfunction)
- Stay updated with system information, changes and updates.
JOB
REQUIREMENTS
- University
degree (or in progress of acquiring)
- Knowledge
of computer software systems, including databases, office applications,
and operating systems would be considered an advantage
- Excellent
knowledge of both English and Greek
- Knowledge
of MS Office (Word, Excel, Outlook, PowerPoint, Project)
- Strong
reporting skills
- Strong
analytical and diagnostic skills
- Strong
communication and interpersonal skills
- Strong
problem solving and troubleshooting skill
DURATION
& WORKING HOURS
July –
August, 07:30 to 16:00 Monday to Friday
SALARY
AND BENEFITS
A very
competitive remuneration package including provident fund,
life and medical insurance will be offered to the successful
candidate, suited to and based on qualifications and experience.
LOCATION
Nicosia
HOW TO
APPLY
Please
use this link to
access our E-recruitment System.
Whilst
completing the application form please indicate under the Notes section that
you are expressing your interest for the period July – August 2025.
