Delivery Manager [004929]
Kilkis 37, Latsia, Cyprus
Full-time
Company Description
We are developing market-leading turnkey wagering solutions for the modern sports betting industry, covering all sectors and distribution channels from retail to online products. Our 600 employees based in Vienna, Bremen, London, Malmö, Nicosia and Sofia build the foundation of our success and YOU can become part of it!
Job Description
Management of escalated issues, resolving issues outside of Operational Meetings in case of open, unresolved tickets
Internal coordination of configuration and content, forwarding to Configuration Experts and monitoring of in-time delivery
Offering new features and releases to Customers, try to get Customers to the latest version
Acceptance and canalisation of Customers' requirements, in-house tracking of open Customers' issues
Working together with Sales on a Customer strategy
SLA Management together with the Customer
Availability to travel to customer site in Athens is required; at least one week per month
Qualifications
Min. 1-3 years of relevant work experience
Structured and precise working method
Solution oriented and proactive approach
Ability to work in a team
Expertise in MS Office, especially MS Excel
Fluency in both written and spoken English
Additional Information
What we offer in return:
An excellent remuneration package (including attractive salary, annual bonus, Provident Fund, and Medical insurance).
An exciting workplace with excellent career development opportunities in a stable, though, fast-growing company.
Ongoing training and support throughout work years.
All applications will be treated with the strictest confidentiality. Playtech BGT Sports is an Equal Opportunity Employer.
Kilkis 37, Latsia, Cyprus
Full-time
Company Description
We are developing market-leading turnkey wagering solutions for the modern sports betting industry, covering all sectors and distribution channels from retail to online products. Our 600 employees based in Vienna, Bremen, London, Malmö, Nicosia and Sofia build the foundation of our success and YOU can become part of it!
Job Description
Management of escalated issues, resolving issues outside of Operational Meetings in case of open, unresolved tickets
Internal coordination of configuration and content, forwarding to Configuration Experts and monitoring of in-time delivery
Offering new features and releases to Customers, try to get Customers to the latest version
Acceptance and canalisation of Customers' requirements, in-house tracking of open Customers' issues
Working together with Sales on a Customer strategy
SLA Management together with the Customer
Availability to travel to customer site in Athens is required; at least one week per month
Qualifications
Min. 1-3 years of relevant work experience
Structured and precise working method
Solution oriented and proactive approach
Ability to work in a team
Expertise in MS Office, especially MS Excel
Fluency in both written and spoken English
Additional Information
What we offer in return:
An excellent remuneration package (including attractive salary, annual bonus, Provident Fund, and Medical insurance).
An exciting workplace with excellent career development opportunities in a stable, though, fast-growing company.
Ongoing training and support throughout work years.
All applications will be treated with the strictest confidentiality. Playtech BGT Sports is an Equal Opportunity Employer.
